Backup and recovery: learn more

The rhythm

A backup every night, 30 days back and a year of archive

While your team is asleep, the backup makes a fresh copy. Our engineers check the status of every backup in Digital Care each day. If one needs attention, we pick it up as routine work, without you having to lift a finger.

You can go back 30 days in time. If a file has been overwritten or a database needs to return to an earlier state, you choose the moment when everything was still right, together with us. For anything older, we keep a 12-month archive. Handy when you are looking for something from last quarter or need an old version for your records.

Recovery

We rehearse recovery before you ever need it

A backup that has never been restored is an assumption. So at fixed moments we restore something for real: a single file, a database or a complete server. That tells us how long recovery takes and whether everything comes back complete. We record the outcome, which is good for your own peace of mind and for a client or auditor who asks about it.

For each system we agree what recovery means. For a mailbox, restoring a single folder is enough; for your ERP server, you want to know how quickly it is running again. If your servers run in ANYBASE, our own private cloud, you can add a failover location in Microsoft Azure. For each server we then record how soon it is back and up to which moment the data comes with it.

In ANYBASE

Backup in ANYBASE: several copies in several places

If your servers run in ANYBASE, backup is built into the platform as standard. There we work with the 3-2-1-1-0 rule. In plain terms: three copies, on two types of storage, one of them at another location, one offline and zero errors when restoring.

Every day there is a fresh backup in the data centre itself, for quick recovery. A second copy goes to an independent data centre elsewhere, and the tapes are kept offline, with no connection to the internet. Nobody can alter a backup afterwards, and everything is encrypted with AES-256, both in transit and in storage. The backups stay within the European Union, and we keep the keys in our own hands.