Unified Communications implies the technical integration of all forms of communication. Unified Communications integrates calendaring functionality, email, web conferencing and instant messaging with different means of communication such as (mobile) phones and tablets. Unified Communications is about an ever-evolving communications architecture that automates and standardizes all communications between people and systems within context and results in an equivalent user experience. Its purpose is to optimize business processes and interpersonal communication by restricting time lapse, to directly manage information flows and to eliminate dependence on communication media and devices.
Deployment of Unified Communications is always customization. Each organization has specific needs concerning communication. An influencing factor is the organization structure. Is only internal staff involved or are also external persons integrated? What hardware is currently being used, should it be reused? An accurate initial inventory is always the basis for a successful unified communications project. Unified Communications can be easily installed as VoIP solution. For many organizations, this provides more than enough opportunities and can be expanded as required in the future.
A Unified Communications solution ensures that all employees in your organization are able to interact mutually, with customers, partners and suppliers. Employees not only benefit from improved accessibility, but also from easier sharing of documents. For example, they can exchange real-time information and data or collaborate on a project from different locations. As a result of this flexibility your business is more efficient and productive. Another important advantage is 'presence' information, the availability and accessibility of every employee is always evident for cooperating parties. Missed calls and voicemails are now things of the past. Moreover, mobile phones can be linked to the fixed company number, so the accessibility is increasing significantly. With Unified Communications your company calls over the internet, which also results in lower phone costs.
Unified Communications provides a powerful stimulation of productivity and innovation. The result is a unified communication platform and collaboration environment that is much easier to use, and which is much easier to configure and manage by your IT department. The costs of many different communication and collaboration solutions are reduced. Productivity and performance will increase and improved cooperation will have a beneficial stimulating effect on your staff.