SLA for your ICT work spaces
An SLA (Service Level Agreement) is a written agreement between Infodatek and a client for certain ICT services and/or products. The SLA describes the services agreed upon, and the rights and obligations of Infodatek and the client in regard to the service level agreed for the products and services that will be provided.
An SLA has the status of a formal contract, with all corresponding legal properties. The SLA can register the agreements about services to be provided, as well as period of validity, agreements about reporting, about meetings, and about recharging of costs involved. With the use of an SLA both Infodatek and the client will have the same view on products and services to be provided.